Terms of Service
Last updated: October 2026. These standard terms govern quotes, bookings, and cleaning services provided by Clean & Crest.
This draft outlines operational terms and does not constitute formal legal advice. Prior to public launch, a qualified legal professional must review these terms to ensure compliance with Australian Consumer Law (ACL) and relevant statutory requirements.
1. Quotes & Pricing Estimates
Quotes provided online or by telephone are estimates based on the property specifications and scope described by the client. Should actual site conditions or requirements differ materially upon arrival, we will discuss and confirm any scope or price adjustments with you prior to starting work.
2. Access & Working Conditions
Clients are responsible for ensuring safe, unobstructed access to the property at the agreed arrival window, as well as operational electricity and running water necessary to complete the clean.
3. Rescheduling & Cancellations
We appreciate prompt notice if you need to reschedule or cancel a booking. Please notify our team as early as possible so that schedules can be adjusted smoothly.
4. Service Inclusions & Quality
Our cleaning services are performed in accordance with our standard checklists for the booked service. If any aspect of the clean requires attention, clients are encouraged to notify us promptly so our team can assess and rectify the issue.
5. Australian Consumer Law
Nothing in these terms limits, excludes, or modifies any consumer rights, guarantees, or remedies that cannot be lawfully excluded under schedule 2 of the Competition and Consumer Act 2010 (Cth).
6. Enquiries
If you have questions about these operational terms, please reach out via our contact page.